Understanding Your Subscription and Billing Cycle

LevCharity operates on a flat monthly subscription — you pay a fixed fee for your plan and any active add-ons, with no percentage taken from donations you raise.

What You're Billed For

Your monthly invoice includes:

• Your base plan (Essentials, Growth, Professional, or Enterprise).
• Any CRM contact tier add-ons you've selected (Starter through Max).
• Any other add-ons activated on your account.

All amounts are fixed — a record fundraising month doesn't increase your bill.

Viewing Your Current Plan

Go to Settings → Subscription to see:

• Your current plan and price.
• Your next renewal date.
• Active add-ons.

Updating Billing Information

To update your credit card or billing contact:

1. Go to Settings → Billing.
2. Click Update Payment Method and enter your new card details.
3. Changes take effect immediately for the next billing cycle.

If you need to update the billing email (the address that receives invoices), that's also under Settings → Billing → Billing Contact.

Upgrading or Downgrading Your Plan

To change your plan:

• Contact your LevCharity account manager, or
• Reach out to support at [email protected].

Upgrading takes effect immediately. If you upgrade mid-cycle, the price difference is prorated for the remainder of the month.

Downgrading typically takes effect at the start of the next billing cycle. Note that downgrading may reduce your active form, campaign, or event limits — if you're currently over the new limit's allowance, you'll need to archive items before the downgrade takes effect.

What Happens If a Payment Fails

If your monthly payment fails:

1. LevCharity will retry the charge and notify you by email.
2. If the charge continues to fail, access to the platform may be restricted.
3. All your data — donations, donor records, campaign history — is preserved and restored immediately upon successful payment.

To avoid interruptions, keep your payment method up to date and ensure the billing card hasn't expired.